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Project Description : The aim of the research is, to find out to the problems faced by the respondents, which made to go for disconnection of BSNL Landlines, to analyze the reason to go for other landline connection and to find out the opinion about the BSNL service. I used descriptive research design for the research study. Type of sampling selected for the study is random sampling. Percentage analysis and cross tabulation is the statistical tools used for this study. Pie diagrams and Bar diagrams also used for the diagrammatic representation of the interpretation. This study helped me to find out the reason for the disconnection of BSNL landlines.
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