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Project Description : To satisfy the customer is the best business strategy of all businesses at all times. In many countries, health care services are not considered as a business, but a "welfare'' service offered by the public sector. The purpose of this research is to study the patients satisfaction and medical facilities provided by multispecialty hospital with special reference to ABCD Institute of Medical Science y by collecting information through survey, using questionnaire, and then statistically determining factors and elements of dissatisfaction. The main factors were determined in the questionnaire are focusing on the following: quality, access, and interpersonal issues.
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