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Implementation of TQM on a small software firm - a case study for ABC India Pvt Ltd (MBA Operations)
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| MBA Project ID: |
694 |
| MBA Project Name: |
Implementation of TQM on a small software firm - a case study for ABC India Pvt Ltd (MBA Operations) |
| MBA Category: |
MBA Operations |
Project Abstract:
|
Almost every organization is worried about their quality, no matter which type of industry it is. The reason for this is that overall quality can actually affect your relationship with your customer’s and in business your customers are everything. Basically if customers are not happy with the quality they are not going to use product or service which means company are going to suffer when it comes to sales and overall profits. But if customers are happy with product quality, then they are going to come back over and over again, not to mention refer to other customer, which can in turn increase sales and improve overall profits. So as a software company, management should seriously consider implementing and maintain total quality management program to produce quality product and provide quality service. |
| Project Report: |
65 Pages |
| |
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project report
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