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The implementation of Robotic Process Automation (RPA) in Business Processing Outsourcing (BPO) Organizations
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| MBA Project ID: |
622 |
| MBA Project Name: |
The implementation of Robotic Process Automation (RPA) in Business Processing Outsourcing (BPO) Organizations |
| MBA Category: |
MBA Operations |
Project Abstract:
|
Digital transformation is the digitization of previously analog machine and material processes, service functions and organizational tasks that produce new value for customers and employees. More and more organizations benefit from digital transformation and compete in the digital economy market. Business Process Outsourcing (BPO) processes are automated using Robot Process Automated (RPA), which enables the organization to increase cost efficiency, gain efficiency benefits and improve its position in the market. In addition, when repetitive and tedious activities are automated, employees have time and opportunities to improve their cognitive decision-making, creative thinking, and social skills. The purpose of this study is to know which steps lead to the development of a framework applicable to BPO processes, with the aim of helping to know which processes are typical of BPO and which of them can be fully automated, semi-automated framework. automated. or cannot be automated with RPA. |
| Project Report: |
65 Pages |
| |
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