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Applying Robotic Process Automation (RPA) in the Banking Industry with special reference to ICICI Bank
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| MBA Project ID: |
625 |
| MBA Project Name: |
Applying Robotic Process Automation (RPA) in the Banking Industry with special reference to ICICI Bank |
| MBA Category: |
MBA Banking / Finance |
Project Abstract:
|
Robotic process automation (RPA) has received a lot of attention because it can use predefined programs to perform rule-based, information-intensive and repetitive tasks. Today, RPA is used in many industries such as finance, manufacturing, accounting, retail and supply chains to save time and improve efficiency. However, RPA is rarely used in banking. The biggest benefit of RPA implementation in the banking industry has been a significant cost reduction of 30% to 70% and Robotic Process Automation (RPA) saves labor costs and labor efficiency, accuracy, 24/7, provides innovative services and better customer experience. ICICI Bank is the largest private bank in India. This study provides an in-depth analysis of RPA technology and offers practical recommendations for implementing RPA in banking situations. The study introduces RPA concepts, characteristics and the status of the field and presents a case study of a bank integrating RPA; This case study illustrates ICICI Bank's cost reduction and efficiency gains. In addition to the potential benefits, the study also highlights the risks and challenges associated with the adoption of RPA technology and suggests effective methods to mitigate them. Based on the analysis and extensive literature review, this study develops a 5-step RPA implementation model and presents three procurement methods to implement RPA in the banking sector. Finally, some directions for further research are presented |
| Project Report: |
65 Pages |
| |
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