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Customer Reporting and Service Tools (MBA System /IT)
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| MBA Project ID: |
341 |
| MBA Project Name: |
Customer Reporting and Service Tools (MBA System /IT) |
| MBA Category: |
MBA Systems/IT |
Project Abstract:
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Customer Service and Feedback Analysis Tool is a web-based helpdesk tool for any organizations. It provides a single point of contact that consolidates user requests from multiple sources to deliver high quality support, using integrated best practices to manage IT operations and services. It offers integrated Incident Management capabilities in workflow process. It ensures visibility, insight, isolation and faster resolution of IT infrastructure issues by providing the right information at the right time as required by the IT operations team.
CSFAT – Customer Service and Feedback Analysis Tool is an integrated solution that empowers IT to drive business success by enhancing operational efficiency and lowering operational costs, thereby helping businesses deliver new services more rapidly and reduced TAT for IT support service. System sends email and SMS notification facility in all stage of workflow.
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| Project Report: |
115 Pages |
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