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MBA Operations

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TQM in service sector - opportunities and challenges an overview (MBA Operations)



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MBA Project ID: 582
MBA Project Name: TQM in service sector - opportunities and challenges an overview (MBA Operations)
MBA Category: MBA Operations
Project Abstract:
 
Over the last two decades, service organizations have embraced Total Quality Management (TQM) as an effective management tool to improve their service quality. They have begun to show a keen interest in TQM by working on quality and related areas. TQM has become a major area of attention to practitioners, managers and researchers due to its strong impact on business performance, customer satisfaction and profitability. This study also explores the literature on the implementation of TQM in selected service industries. The finding of this study provides a rich contribution towards TQM theory, its role in service sector, as well as presents the different components of services. This study can help business managers and quality practitioners in better understanding TQM, service systems concept as well as TQM implementation in service sector.
Project Report: 65 Pages
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