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MBA E Business

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Concept of Call Centre as a BPO process - an overview (MBA E-Business)



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MBA Project ID: 403
MBA Project Name: Concept of Call Centre as a BPO process - an overview (MBA E-Business)
MBA Category: MBA E Business
Project Abstract:
 
Call centre is one of the Outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (Outbound). Call centres are main pillar of BPO process. If we all keep out basic values strong and work with ethics of customer privacy and satisfaction, India will remain to be the best destinations. There are over 25 more metros to be explored in India for expanding the industry.
Project Report: 60 Pages
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