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MBA Banking / Finance

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Comparative analysis of banks in terms of service quality (MBA Banking / Finance)



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MBA Project ID: 208
MBA Project Name: Comparative analysis of banks in terms of service quality (MBA Banking / Finance)
MBA Category: MBA Banking / Finance
Project Abstract:
 
The use of technology in the delivery of banking services is becoming increasingly prevalent as it is being employed to reduce costs and eliminate uncertainties. This project investigates the role that technology plays in Indian banking sector and its impact on the delivery of service quality. A sample of 100 banking customers has been taken and questionnaires were analysed. Some strategic implications are discussed.
Project Report: 92 Pages
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