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Business Communication
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Course Name
MBA (Master of Business Administration)
Subject Code MB0023 (Business Communication )
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PART - A
PART - B
PART - C
Subject : Business Communication
MB0023 : PART - B
| Q. 1 | In formal faxing,
1. Do not hand-write
2. Use conventions for starting and finishing as in
informal letter writing
3. The content should be structured as you would
structure a formal letter |
| | A) | 1-T, 2-T, 3-T |
| B) | 1-T, 2-F, 3-T | | C) | 1-T, 2-T, 3-F | | D) | 1-F, 2-T, 3-T | | | | | Q. 2 | Visual Aids used in presentations are:
1. Overhead projection transparencies (OHPs)
2. 36mm slides
3. Computer Projection
4. Video and film
5. Real objects
6. Flip-chart or blackboard |
| | A) | 1, 2, 4 and 5 |
| B) | 2, 3, 4, 5 and 6 | | C) | 1, 3, 4, 5 and 6 | | D) | 2, 3, 5 and 6 | | | | | Q. 3 | a Note Taking b |
| | A) | a - Listening / Reading / Selecting, b - Writing /
Speaking |
| B) | a - Writing / Speaking, b - Listening / Reading /
Selecting | | C) | a - Circling / Underlining / Numbering, b - Writing /
Speaking | | D) | a - Writing / Speaking, b - Circling / Underlining /
Numbering | | | | | Q. 4 | Match the Sets
Set A
1. Nodding
2. Bent Head
3. Head Shaking
4. Head Turning
5. Pointing by Chin
Set B
a. Subduing
b. Direction
c. Confirmation
d. Negation
e. Disapproval |
| | A) | 1-e, 2-d, 3-c, 4-a, 5-b |
| B) | 1-e, 2-b, 3-c, 4-d, 5-a | | C) | 1-c, 2-a, 3-e, 4-b, 5-d | | D) | 1-c, 2-a, 3-e, 4-d, 5-b | | | | | Q. 5 | State the keys for effective communication that
create a positive impact on performance
1. Consideration for others
2. Be democratic
3. Keep smiling and thank people whenever necessary
4. Have an open door policy
5. Increase the fa |
| | A) | Except 2 |
| B) | Except 4 | | C) | Except 5 | | D) | All of the above | | | |
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