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Communication Skills


This is the collection of Sikkim Manipal University (SMU) question and answers for Communication Skills. It will help to prepare your examination. All question paper are classified as per semester, subject code and question type of Part A, Part B and Part C with multiple choice options as same as actual examination. SMU question papers includes year 2018, 2017, 2016 Sem I, II, III, IV, V, VI examinations of all subjects.

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Course Name        BCA (Bachelor of Computer Application)

Subject Code       BC0032 (Communication Skills)

Get Questions        PART - A    PART - B    PART - C

Communication Skills Syllabus.

Unit 1 Language and Communication
Definition of Communication: Function and Purpose of Communication; Process of Communication; Barriers to Effective Communication; Types of Communication:
Verbal Communication, Non-verbal Communication; he Impact of Communication on Performance

Unit 2 Remedial English
Parts of Speech: Nouns, Pronouns, Adjectives, Verbs, Adverbs, Prepositions, Conjunctions, Interjections; Sentences; Subject-Verb Agreement; Active Voice and Passive
Voice; Degrees of Comparison; Direct and Indirect Speech; Question Tags

Unit 3 Oral Skills for Effective Communication
Advantages and Disadvantages of Oral Communication: Improving Oral Communication; One-to-One Oral Communication: Face- to- face Communication, Communication through
Telephone; Oral Presentations: Making an Effective Oral Presentation, Basic Steps for Oral Presentations, Visual Aids, Using Overhead Projectors, Using Slide Projectors, Making
Power Point Slides

Unit 4 Listening Skills
Meaning of Listening; Types of Listening; Barriers of Effective Listening; Strategies for Effective Listening; Semantic Markers; Listening to Customer Complaints

Unit 5 Reading Skills
Meaning of Reading: Purposes of reading, Reading as a skill, Types of reading: Skimming, Scanning, Extensive reading, Intensive reading, Loud and silent reading; SQ3R Technique
of Reading

Unit 6 Writing Skills
Note Taking: Strategies of note-taking; Paraphrasing; Elements of writing: Cause and Effect, Cohesion; Business Letter Writing: Principles of Writing Letters, Structure of a
Business Letter, Types of Business Letters, Job Applications; Other Business Communications: Press Releases, Fax, Telegram and E-mail.


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